Shopping etc
How do I pay?
We accept the following methods of payment – PayPal, Bank Deposit.
Note that PayPal accepts most major credit and debit cards – even if you don’t have a PayPal account.
If you are going to use a Bank Deposit please include your name and/or item number in the description field.
Please make your payment within 3 days of purchase so that we can quickly ship your item.
If you require more than three days, please contact us before making your purchase.
Tell me all about Shipping
We aim to ship all items within 1 business day of receipt and clearance of payment, based on Eastern Australian Standard Time.
Please note that weekends and public holidays are NOT business days.
Standard shipping within Australia is FREE for all purchases.
We use Australia Post prepaid satchels with tracking.
We can ship internationally, but please contact us before making your purchase so we can give you a postage quote.
We will email you when your items have been shipped and include a tracking number.
Express Post is HIGHLY recommended and is available for a little more than the standard rate.
Express Post has the advantage, depending on where you live, of faster delivery plus insurance up to the value of $100, should your goods go missing.
Please Note: Shipping charges are for Shipping, Packaging and Handling costs.
Every effort is made to ensure items are very carefully packaged and addressed, however, unless Express Post was used, you are taking full responsibility for items lost or damaged in the post. Refunds will not be offered if your item goes missing whilst in the care of Australia Post. The use of Express Post is highly recommended.
Returns and Exchanges
All sales are final unless the item is not as described.
Colour may vary according to your monitor settings.
This means that we do not accept refunds on change of mind purchases.
We will however, make exchanges under certain circumstances.
Should you find your item does not fit or suit, we will exchange or issue a note of credit within 14 days of purchase, as long as the goods have not been used in the water, are unworn, unwashed and are in original condition with all tags attached. We will exchange the item for a different size (subject to availability) or for another style of equal value or greater value. It will be at your expense to return the item to us.
To exchange your item, please email us your order details and an accompanying note explaining which size you require. Please then follow the instructions below:
Pack all items along with your request safely and securely and address them to:
Surfing Rib Protection, Suite 343 Unit 4, 16-18 Beenleigh Redland Bay Rd, Loganholme QLD 4129. Please record the postage tracking ID.
Warranty
All PaddleAir products are backed by manufacturer’s warranty against defective materials or workmanship.
Customer Service
Our Main Purpose is to make sure that you are happy.
We have a great service record, but we are human and sometimes mistakes do happen.
If, for any reason, you are not 100% satisfied, please contact us and we will resolve your issue.
The vast majority of mistakes and miscommunications can be resolved quickly and easily, without any ill feeling whatsoever.
You can rest assured, that if the issue is of our making, then we will rectify it immediately one way or another.
Your satisfaction is our prime concern.
Questions
We welcome any questions you may have about our products. Please contact us.
We normally respond to any questions within 24 hours, and generally much quicker.
We are happy to answer any question.